Privacy policy
Last updated: 8 May 2026
1. Who We Are
New Habitz® ("New Habitz", "we", "us", "our") is a digital wellbeing service that delivers personalised mindful moments through WhatsApp to support presence, reflection, and daily wellbeing.
Website: https://newhabitz.com
Email: hello@newhabitz.com
2. What Data We Collect
We may collect the following personal data:
• Email address — when you join our early access list or contact us
• WhatsApp phone number — when you subscribe to our WhatsApp service
• First name — to personalise your experience
• Optional responses to reflection prompts and service interactions
• Basic interaction data, such as message engagement and response activity
• Technical website data, including browser type and device information
We only collect data that is necessary to provide and improve our services.
3. Why We Collect Your Data
We use your data to:
• Deliver personalised WhatsApp messages and wellbeing content
• Send updates about early access, launch information, and service updates
• Improve the timing, relevance, and quality of our service
• Respond to enquiries and support requests
• Maintain the security and functionality of our website and services
We do not sell your personal data to third parties.
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process personal data on the following legal bases:
• Consent — when you voluntarily sign up or opt in to communications
• Contract — where processing is necessary to provide our services
• Legitimate interests — to operate, maintain, and improve our services responsibly
5. WhatsApp and Meta
Our service is delivered through the WhatsApp Business Platform operated by Meta Platforms Ireland Limited.
By interacting with our WhatsApp service, you also acknowledge that Meta's own privacy terms may apply.
We use WhatsApp solely to deliver communications and services that users have explicitly opted in to receive. We do not send unsolicited messages.
Meta Privacy Policy:
https://www.whatsapp.com/legal/privacy-policy
You can opt out of WhatsApp communications at any time by replying STOP or by contacting us directly at hello@newhabitz.com.
New Habitz uses the WhatsApp Business Platform to deliver messages and service updates to users who have explicitly opted in. We aim to operate our services in accordance with applicable Meta Business and Commerce policies.
6. Data Retention
We retain personal data only for as long as necessary to provide our services and comply with legal obligations.
• Email subscriber data is retained until you unsubscribe
• WhatsApp service data may be retained for up to 12 months after service cancellation or inactivity
• You may request deletion of your personal data at any time
7. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Request transfer of your data
• Withdraw consent at any time
You also have the right to lodge a complaint with your local data protection authority.
For users in the Netherlands:
Autoriteit Persoonsgegevens
https://autoriteitpersoonsgegevens.nl
To exercise any of your rights, contact us at:
hello@newhabitz.com
8. Cookies and Analytics
Our website uses limited cookies and similar technologies necessary for website functionality and performance.
We may use basic analytics tools provided through Shopify or other service providers to understand website usage and improve user experience.
We do not use advertising or behavioural tracking cookies.
9. Third-Party Service Providers
We work with trusted third-party providers that help us operate our services, including:
• Shopify Inc. — website hosting and subscription infrastructure
• Meta Platforms — WhatsApp Business Platform delivery
• Email communication providers
• Automation and workflow service providers
Our website and certain service infrastructure are powered by Shopify.
These providers may process personal data solely on our behalf and under appropriate contractual safeguards.
10. International Data Transfers
Some service providers may process data outside the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or equivalent legal mechanisms.
11. Security
We take reasonable technical and organisational measures to help protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us immediately so we can remove the information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will always be published on this page with the revised effective date.
14. Contact
New Habitz®
Registered in the Netherlands
KvK number: 81842465
VAT number: NL862240827B01
Business address:
Graaf Florisstraat 100B, 3021 CM Rotterdam The Netherlands
Website: https://newhabitz.com
Email: hello@newhabitz.com